Prior to shipping, we thoroughly inspect all items to identify and address any defects or issues. No refunds exchange only. Exchanges must be done within 5 business days of the original date received. In original packaging and unworn condition. For purchases of $75 or more, the store will issue you a credit valid for up six months. If you have further questions, please email blackblondeusa@gmail.com. Text-only (347) 752-4955